Refund policy

𝐍𝐨𝐮𝐯𝐞𝐥𝐥𝐞 𝐕𝐢𝐛𝐞 offers a 7-day return facility for eligible products.

𝐄𝐋𝐈𝐆𝐈𝐁𝐋𝐄 𝐑𝐄𝐓𝐔𝐑𝐍𝐒

A return request may be accepted when:

• The product arrives damaged
• The product is defective
• An incorrect product or variant is delivered
• An item or essential part is missing from the parcel

Change-of-mind returns are not accepted.

𝐎𝐏𝐄𝐍 𝐏𝐀𝐑𝐂𝐄𝐋 𝐀𝐍𝐃 𝐏𝐀𝐘

Customers are offered an open-parcel facility where supported by the courier. Please inspect the product before making payment.

If the parcel is visibly damaged or contains an incorrect product, refuse the delivery and contact Nouvelle Vibe immediately.

𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐃 𝐄𝐕𝐈𝐃𝐄𝐍𝐂𝐄

For a return claim, customers must provide:

• One clear, continuous and unedited unboxing video starting from the sealed parcel and showing the complete product inspection
• Clear photos of the courier label, outer packaging and product
• Order number
• A short explanation of the issue

Evidence should clearly show the reported problem. Incomplete, edited or unclear evidence may delay or prevent verification of the claim.

𝐑𝐄𝐓𝐔𝐑𝐍 𝐓𝐈𝐌𝐄𝐅𝐑𝐀𝐌𝐄

The customer must contact Nouvelle Vibe within 7 days of receiving the order. Requests submitted after 7 days might not be eligible, except where applicable law requires otherwise.

𝐏𝐑𝐎𝐃𝐔𝐂𝐓 𝐂𝐎𝐍𝐃𝐈𝐓𝐈𝐎𝐍

The product must be returned with its original packaging, accessories and included items. Products used beyond reasonable inspection, altered, washed, damaged through misuse or returned with missing parts are not eligible.

𝐑𝐄𝐓𝐔𝐑𝐍 𝐏𝐑𝐎𝐂𝐄𝐒𝐒

  1. Contact Nouvelle Vibe and provide the required evidence.

  2. Wait for return approval and instructions.

  3. Do not send the product without prior approval.

  4. After approval, Nouvelle Vibe will arrange or cover the return courier charge.

  5. The returned product will be inspected before a replacement or refund is approved.

𝐑𝐄𝐏𝐋𝐀𝐂𝐄𝐌𝐄𝐍𝐓 𝐎𝐑 𝐑𝐄𝐅𝐔𝐍𝐃

Eligible claims will be resolved through a replacement or refund, depending on product availability and the verified issue. Refund processing time may vary depending on the selected payment method.

𝐍𝐄𝐄𝐃 𝐇𝐄𝐋𝐏?

Contact Nouvelle Vibe through our website or official Facebook page before returning any product.

Nothing in this policy limits any customer rights provided under applicable law.